In “Straight Talk with Rick and Jal,” Harvard University’s Jal Mehta and I examine the reforms and enthusiasms that permeate education. In a field full of buzzwords, our goal is simple: Tell the truth ...

The ability to solve complex problems effectively has become a defining factor for success. Yet, despite the abundance of tools and methodologies available, I've noticed organizations often struggle ...

In “Straight Talk with Rick and Jal,” Harvard University’s Jal Mehta and I examine the reforms and enthusiasms that permeate education. In a field full of buzzwords, our goal is simple: Tell the truth ...

Studies show that people-pleasing—when someone devalues their own ideas to uphold those of others—is more common in women than men. And the social pressure for girls to follow the status quo takes ...

Often leaders will think they are driving a problem-solving culture by insistent, or even just encouraging, team members to utilize the tools and templates of problem-solving. However, most ...

We all have problems—it’s an inevitable part of being alive. But sometimes, when we’re trying to focus our energies on solving these problems, we may actually be doing something far less productive: ...

Too many companies launch new products or services without a process for deeply understanding what their customers truly need. They make assumptions, rely on limited feedback, or develop ideas based ...